The basics of quality management Essay Example | Topics and Well Written Essays - 1500 words

The basics of quality management - Essay Example His research took place during the Second World War when there was a need for quality appraisal in strategic goods such as ammunitions and other products used during the war. His ideas were also borrowed from Japans need to improve the quality in the building of its country. The theory was based on 14 major principles that explained quality management processes (Adetule 50). Deming’s theory is also based on the principle of profound knowledge that is crucial in the success of an organization. Reflective knowledge is based on four principles that generalize the 14 pillars of the theory. System appreciation includes comprehension of the company’s ways of operation. Workers have to understand the code of conducts before employing quality management in the organization. Variation knowledge provides for changes in the organization that may happen before quality monitoring. Psychology knowledge assists the managers to understand customer and employee trends that may affect th e operation of quality management procedures. Deming continued his research in countries with developing industrial environments and used his knowledge to come up with principles such as Plan-Do-Check-Act that can be used for continuous quality improvement (Adetule 49). His research projects began during his career as an engineer where he used his knowledge in human relations to standardize production in companies that he worked. Joseph teamed up with other scholars to write books and campaign the need for a standardization organization that would monitor the quality of goods and services in the markets. The ‘Juran Trilogy approach highlighted on managerial processes that would affect quality management tactics in businesses (Adetule 49). They include quality improvement, control and planning. He also incorporated the use of statistical and scientific methods such as acceptance sampling and control charts in quality management. Cause-and-effect diagram or the Ishikawa chart

Greek Microsoft Case Study Example | Topics and Well Written Essays - 4500 words

Greek Microsoft - Case Study Example He/she will be responsible for the AntiPiracy organization to maximize efficiency of AntiPiracy programs externally throughout customer segments and Reseller's channel & internally for all employees driving AntiPiracy education and readiness campaigns (eg. what is Intellectual Property (IP), SW Asset management (SAM) etc). In addition, for building an external, cross-industry coalition and managing relationships with third party influential's to maximize the impact that we have on government engagement efforts targeting local and foreign influencers to combat piracy." Ten years ago the specific sub was rather small (30 employees). The General Manager was the leader and followed all Microsoft guidelines for personnel and management. This sub was particularly important for the Middle East Africa region therefore there was an interest from the headquarters for the sub's profits and sales turnover. After a major reengineering the sub moved to the EMEA (Europe Middle East Africa) region and its importance was significantly reduced. The Antipiracy Manager's position lost its importance since it became a subordinate of Small and Medium Enterprises Manager (SME) instead of the General Manager as it was before. The work environment, prior to the move to EMEA, was comfortable and employees felt they had initiative and their efforts were rewarded accordingly. When the sub moved to EMEA, a new General Manager took over the position as the old one resigned. The new GM did not have any experience of the software industry (his experience was in Digital, PC hardware) and his leadership style was different. He made his decisions based solely on his Direct Reports feedback without cross checking the info he had and without having first hand experience. This fact plus his non software experience created a very negative work environment. Employees' performance appraisal was based on their good or bad working relationships with the managers and not on objective and measurable criteria. People started playing "politics" instead of being productive. As a result, the sales turnover of the sub, after having seven consecutive years increase, was reduced significantly. The new GM was fired after having only two years work experience at the sub. Brief analysis of the theory of Emotional intelligence and the role of a positive environment. D. Goleman (2000) defines Emotional Intelligence as the ability to recognize our own feelings as well as the feelings of others, to create motives for ourselves and to handle correctly our feelings and our